Many businesses focus solely on attracting new customers (Acquisition) but ignore those they have already acquired. This is a mistake. Without a retention strategy, you lose money due to:
Abandoned Carts
Over 70% of people start the buying process but then give up. Without automation, that money is lost forever.
Low Average Order Value (AOV)
Customers buy only one inexpensive product because no one has offered them a suitable add-on (upsell).
Forgotten Clients
The customer makes a single purchase and never thinks of you again, because you have no communication with them.
Lost traffic
People visit and leave the site without leaving any contact information.
We do not view channels in isolation. We create synergy between Email, SMS, pop-ups, and upsell tools to cover the entire customer journey.
The true value lies not in the first sale, but in the repeat sale.
To convert leads into loyal customers, we build a comprehensive process—from data collection and automation to personalized messaging and continuous optimization. Here is how we work, from the initial contact to repeat purchases.
We analyze your database and current processes. We determine which channels (Viber, Email, Push) will work best for your audience.
We connect the systems. We set up pop-up forms to collect email addresses and phone numbers (in compliance with GDPR). We integrate upsell modules into the website.
We create banner designs and write copy that sells. From the email subject line to a short SMS message—every word is designed to drive action.
We set up the logic: "If the customer buys X, offer them Y via email after 5 minutes. If they don't open it, send them a Viber message."
We monitor the results. We test different offers and send times to achieve maximum return on investment (ROI).
We work with the best marketing automation platforms. For a mix of email and SMS, we use Klaviyo. For Viber and SMS campaigns, we integrate SMSBump (Yotpo) and Link Mobility. For upsell funnels, we rely on Zipify and ReConvert, while for push notifications and forms, we use OneSignal and Privy.
Google Reviews
4.9 / 5 · 42 reviews
Maria Stoyanova
Georgi Petrov
Elena Ivanova
Maria Stoyanova
Maria Stoyanova
Maria Stoyanova
It is not mandatory, but it is recommended. The real strength lies in the combination (omnichannel approach). For example: email is suitable for long-form content and catalogs, Viber is ideal for quick promotions, and upsells are designed for immediate profit. We will advise you on where to start.
Through "smart" frequency management and segmentation. Our systems track how many messages an individual has received. If they received an SMS today, we won't send them an email. If they have just made a purchase, we pause promotional messages to them for a certain period.
Outstanding. This is the easiest way to increase your revenue immediately, without spending a single extra lev on Facebook or Google advertising. The customer has already placed their trust in you—you simply need to offer them something else of value.
Absolutely. All the tools we implement—from pop-up forms to SMS lists—feature built-in consent mechanisms and easy unsubscribe options, ensuring your legal compliance.
Let's talk
Send us a brief. We’ll get back to you with an initial strategy within 48 hours — free of charge and with no obligation.
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